info@cabinsatredrock.com
 830.998.8505

POLICIES OF THE CABINS AT RED ROCK IN FREDERICKSBURG TX


By making reservations, guests agree to the following policies:

  • Check in is anytime after 2:00 p.m. Please call for late arrivals after 6:00 p.m.

  • Check out time is 11:00 am. Late checkouts will be charged the equivalent of 1/2 of a night's stay. This charge will be billed to you the credit card we have on file. Should the need arise for a late check out, please contact us immediately so that we may make arrangements with housekeeping.

  • Maximum occupancy is two persons per cabin, with the exception of the Little White House, and the Wrangler's Cabin. Guests who plan to use the sofabed in the Little White House are requested to make a note on their reservation so that bedding can be provided.

  • Children - $20 per night for children age 12 and under; infants under the age of 1 stay free.

  • Additional guest fees not accounted for in the original reservation will be charged upon arrival.

  • Two-night stay minimum.

  • Discounted rates do not apply during holidays or special events.

  • Room rates do not include the 13% Occupancy Tax.

  • Please leave your key either on the dresser in your room, or place your key in the mailbox located on the outside of your cabin. There is a $5.00 per key charge for keys not left on site.

  • At this time, the Cabins at Red Rock have a no pet policy. A $250 fee will be charged to the cabin occupant for any unauthorized pet or failure to follow our pet policies. NO exceptions. Authorized guide and service dogs are allowed.

  • NO SMOKING in rooms. Guests may smoke outside. If smoking has been detected in any room, or any cabin has a smoke odor, a $250 fee will be charged to your card. NO Exceptions.

  • There is a 14-day cancellation policy. Guests will be charged for one night’s stay if cancellations occur within 14 days of arrival. Guests will be charged the full amount of the stay if cancellations are made within 7 days of arrival.

  • Deposits - a deposit equal to one night's stay will be charged at the time of reservation. For multiple night stays, a 50% deposit may be required at the time of reservation. Weekly rentals require a 50% deposit.

  • Reservations are held per credit card or check. Balance due will be authorized on your credit card 7-10 days prior to arrival. If a credit card does not hold an authorization, (declined, etc.), and we cannot contact you within 24 hours, your reservation is subject to cancellation and your deposit will be forfeited.

  • We make every effort to inventory each cabin prior to your stay to be certain that your needs will be comfortably met. However, should there be any reason any cabin may require maintenance or replacement of missing items, please contact us IMMEDIATELY. We reserve the right to move you to another cabin if repairs/maintenance cannot be performed promptly.

  • Guests are responsible for any damages, missing items, or additional cleaning fees due to misuse or damages incurred. These fees will be charged to your credit card and you will be sent an itemized invoice detailing charges incurred.

  • Cancellation is not subject to inclement weather unless local road access to the Cabins at Red Rock is impassable according to the Texas Department of Transportation on the day of arrival. If no alternate route to the property is available, please contact us concerning an alternative cancellation policy.

  • We hope you don't have to cancel your stay at the Cabins at Red Rock; but, if you should cancel within 14 days of your confirmed arrival date, and we cannot rebook your reservation, you will be subject to one night's lodging charges. If the cabin is re-booked for that time period, you will be refunded all but a $35 cancellation fee. If you cancel prior to 14 days before arrival, there is a $35.00 cancellation fee. Guests who cancel within 7 days of arrival will be billed the full amount of the stay. We cannot make exceptions to this policy. Early departures will be charged for the whole amount of their reserved stay. No-shows will be charged for the entire amount of their reserved stay (including additional guest charges in large cabins). We require credit card information for any reservation, whether or not our guests choose to pay with another resource upon arrival.

  • Guests who have reserved three or more cabins at a time are subject to a 21-day cancellation policy instead of 14 days, and payment in full is due 21 days prior to arrival.

  • Guest use of the fire pit and barbecue pits are subject to burn ban. During a burn ban, NO use of fire is permitted on the property.

  • The cabins ARE equipped with satellite wifi internet and television. Inclement weather may influence reception quality/availability. There are DVD players and movies in each cabin. Most cell phones receive excellent signals.

  • Owners reserve the right to make changes to the cabins or pricing changes per cabin. Please confirm rates when making reservations.

  • Owners reserve the right to refuse service to anyone.

  • No ATV's or hunting allowed on our property.

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